Veteran Support Officer – Job Opening 6th Nov 2020

Veteran Support Officer- Job Description

Position Title Veteran Support Officer
Programme: Óglaigh Náisiúnta na hÉireann (ONE) Veteran Support Officer
The Employer The primary objective of Óglaigh Náisiúnta na hÉireann is to ensure the welfare of ex-service personnel by way of providing accommodation to homeless, elderly or disabled members in need of such domestic accommodation and shelter and other assistance that may be required.

ONE is a registered charity.

Peer support, is part of a range of veteran support services available for all who served, at any level.

ONE recognises that in order to maintain and develop a world class Veteran Support Centres, we need to be proactive in empowering veterans.


Work Schedule


Full Time 38.5 Hours per week


Contracts & Location 1 Year Contract (renewable subject to funding)  Óglaigh Náisiúnta na hÉireann,  Brú na bhFiann, Smithfield, Dublin 7
Salary €39,734
Role Purpose:


To provide a critical service in our residential services and Veteran Support Centres to veterans experiencing difficulties. Many come to ONE with depression, disabilities, PTSD, or having suffered family breakdowns, with little support to call on.

Our services are challenging environments as we seek to achieve an inclusive approach working with veteran’s complex issues.

This role is completely client focused consistently seeking the best outcome for those we work for.

Reports to: Chief Executive Officer, Óglaigh Náisiúnta na hÉireann
The Role:




Key Responsibilities:
  • To implement the case management system and engage in one to one work with a specific allocated case load, from referral stage to disengagement. This includes assessment, developing and implementing a comprehensive support plan, updating the ONE system, advocating on behalf of the veteran, arranging meeting, linking the veteran in to appropriate services, assisting each veteran in finding a long term home.
  • To engage with and build professional trusting relationships with individual veterans and families, treating them with dignity and respect, and working within the values of Óglaigh Náisiúnta na hÉireann
  • To carry out all duties connected with the operation of a residential service, resolving conflict, responding to health issues, taking referrals, welcoming and engaging with residents
  • To liaise with and advocate to a broad range of external service providers in addition to internal services
  • To work effectively as part of a team and being open to reasonable requests from Chief Executive Officer, Óglaigh Náisiúnta na hÉireann in order to ensure effective working relationships and responses to residents
  • To work within the policies of Óglaigh Náisiúnta na hÉireann and the standard operating procedures of the organisation


  • To assist and contribute to the quality agenda in order to ensure that a consistent delivery of service and quality standards are adhered to in the organisation
  • To perform all the administrative duties relating to the role in order to ensure that the project runs smoothly

·       To observe all Health and Safety policies of the organisation and to be involved in continual quality improvement.

·       To provide training in skills and theory appropriate to best practice as required.


Essential Requirements



Qualification Required

·       Professional Qualification in Counselling/Psychotherapy of at least 3 years Diploma Standard recognised by a relevant professional body such as IACP .


·       Professional Qualification in Counselling Psychology from Accredited Training School recognised by a relevant professional body within the Irish Council of Psychotherapy (ICP) or PSI.


Experience Required

·       A minimum of 2 years post qualification experience of managing a case load under supervision.

  • Work experience and employment in a military environment, homeless services, addiction services residential services, community and/or the youth work sector.
  • Additional training in:

Mental Health

Suicide Studies

First Aid, CPR, AED


Case Management



Stress Management


Application Process


Applicants should send their CV (2 pages max) & Cover letter showing how they meet the selection criteria & e-mail it to info@oneconnect.ie  or send it to Human Resources Dept., Óglaigh Náisiúnta Na hÉireann, Brú na bhFi­ann, Smithfield Market, North King Street, Dublin 7, Ireland


Closing date for applications will be the 30th November 2020 and interviews will be held (online) the week commencing 14thDecember 2020.


ONE is an equal opportunities employer

Garda Vetting will apply to this role